ISO 20000 Certification
ISO 20000 is what enterprise and government clients ask IT service companies for when ISO 27001 alone is not enough. It covers how you deliver and manage IT services, including incident response, change management, capacity planning, and service continuity. If you manage IT infrastructure or provide managed services to a government department or large financial institution, this is the standard they will request.
We Take Care of Everything
From preparing your documents to training your team and supporting you during the final audit, we handle the entire process. You focus on running your business, we make sure you get certified.
What You Gain From This Certification
Here is how this certification helps your business grow and win more clients:
Demonstrates that your service delivery processes are structured and repeatable, not ad hoc
Sets up incident management, change control, and service continuity planning properly
Government and large enterprise IT contracts often list it alongside ISO 27001
How Long Does It Take
Standard completion schedule vs priority fast-track certificate issuance options:
Standard Timeline
3 to 7 Working Days
Express Priority Issuance
Need it faster for an urgent tender deadline or buyer audit? We expedite audit slot allocation & filing.
Documents You Will Need
ISO & compliance certifications require minimal business proof (GST or PAN). Don't worry if any paperwork is missing — our experts assist with drafting and preparing everything for you.
Company Registration Proof (GST Certificate, COI or MSME Udyam)
Organization Structure Chart & Employee List
List of Main Products/Services Rendered
Existing Process Flowcharts or Quality SOPs (if any)
Signed Application Form & Certification Scope Definition
How We Get You Certified: Step-by-Step
Here is exactly what happens from the day you contact us to the day you get your certificate:
Process Gap Analysis
Our certified auditors review your current processes against standard guidelines to identify all gaps.
SOP & Documentation Draft
We draft your official Quality Manual, standard operating procedures (SOPs), templates, and policy files.
Implementation & Team Training
We train your workers and management on keeping mandatory logbooks, compliance check sheets, and checklists.
Mock Internal Audit
We conduct a trial internal audit to verify implementation compliance and resolve any minor non-conformances.
External Audit & Certification
We assist your team during the registrar's official inspection and verify that your certificate gets issued successfully.
Who Needs This?
This certification is commonly needed by businesses in these industries:
IT Service Providers & Agencies
Managed Cloud Hosting Providers
SaaS Platforms & Infrastructure
Telecom & ISP Operators
Enterprise Data Centers
IT Consulting & System Integrators
Software Support Desks
Fintech Transaction Platforms
Government IT Contractors
Why Businesses Choose Us
Here is what you can expect when you work with us:
Dedicated Audit Support
We stand with you through every step until your certificate, license, or audit report is fully approved.
Experienced Lead Auditors
Our consultants are seasoned audit specialists with over 6 years of hands-on certification experience.
No Hidden Costs
We quote flat, all-inclusive fees covering setup, consultation, coordination, and final approvals.
End-to-End Handholding
We do not just tell you what to do; we write the documents, train your staff, and handle the inspectors.
Lifetime Advisory Support
Get continuous assistance for annual surveillance audits, compliance renewals, and standard updates.
Common Questions
Answers to the questions we hear most often about this certification:
IT service providers, managed services companies, internal IT departments, and cloud infrastructure companies.
The cost depends on the size of your business, number of employees, and how many locations you have. Contact us for a clear, all-inclusive quote with no hidden fees: we will give you the complete picture upfront.
Your certificate is valid for 3 years, but there is a short check-up audit every year to make sure you are still following the standards. We help you prepare for these annual audits too, so you never lose your certification.
Related Standards
Other certifications and compliance standards commonly required in your sector:
Guides & Resources
Read our plain-English guides to understand more about compliance and certification: