At Sai Consultancy Services, we believe in being fully transparent about payments. This policy explains when you can cancel a service and what happens to money already paid. If you have any concerns, please talk to us, we will always try to find a fair solution.
01Cancellation Before Work Begins
If you cancel your project before we have started any work (such as gap analysis, document drafting, or advisory sessions), you are eligible for a refund of the advance payment.
To cancel, simply notify us in writing by email.
02Cancellation After Work Has Started
Once we have started working on your project, including any documentation, training, or consultations, payments made for completed milestones are non-refundable.
03What Cannot Be Refunded
The following items cannot be refunded under any circumstances:
- Government filing fees, portal charges, or payments made to certification bodies on your behalf.
- Third-party audit fees paid to accredited bodies.
- Work completed if a certification is rejected due to inaccurate information provided by the client or failure to implement required changes.
04How to Request a Refund
To request a refund, send an email to enquiry@saiconsultancyservices.in with your name, company details, invoice number, and the reason for cancellation. We will respond within 2 business days.
05Refund Processing Time
Approved refunds will be credited back to your original payment method within 5 to 7 business days. Any bank or transaction charges will be deducted from the refund amount.
06Questions?
If you have any questions about this policy, please contact us at enquiry@saiconsultancyservices.in or call +91-7015740874. We are happy to discuss any concerns before you commit to a service.
Have a question about this policy?
Contact Us